Thank you for your support of SmartNet and Sovenix. This privacy statement tells you how we use your personal information. Please read this privacy statement before using our services or before submitting any personal information via our web sites or to our personnel. By using our services, our web sites, and by submitting personal information to our employees, you are accepting the practices described in this statement. These practices may be changed, but any such changes will be posted and changes will only apply to activities and information on a going forward, not retroactive, basis. You are encouraged to review this statement whenever you visit this web site to make sure that you understand how any personal information you provide will be used. Your personal Account Technician will be happy to answer any questions or concerns that you may have.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our customers and web site visitors. The information you provide is used to fulfill your specific requests and to maintain your account with us, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
If you settle your account with us via credit card, you should know that we use all recognized best practices to encrypt this information so that it will not be vulnerable to interception by a third party. In fact, once your credit card information is entered in our accounting system, our employees are unable to view it, except for the first two digits and last four digits and expiration date. If you need to update your credit card information, you must provide us the account number again, along with any card security code, which is also unavailable to any of our employees once entered.
Our web sites may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our web sites, and understanding how visitors use our sites. Cookies can also help customize the site for our customers and allow our customers to stay logged in in order to manage their account with us. Personal information cannot be collected via cookies or other tracking technology. However, if you provided personally identifiable information to us, cookies may be tied to such information. We may rely on third parties (such as Google Analytics) to track the usage of our web sites, but we never share your personally identifiable information with any third party whatsoever.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, who are trained on privacy issues and who agree to keep information secure and confidential, have access to this information. Any emails or newsletters from us will always allow you to opt out of receiving such communications.
Privacy Contact Information
If you have any questions, concerns or comments about our privacy statement, or if you believe we have not adhered to this statement, you may contact your personal Account Technician, or use the information below:
Phone: (443) 552-0085 or toll-free (866) 215-1414
We reserve the right to update this policy statement without explicit notification to you, although such changes will always be posted to this web page.